Dear Sir/Madam,

I am writing to you about sale in your shop in Stockman where last week 13 may 2010, i bought a new model mobile phone for 800।00 euro.
In your advertising you claim that price for this new mobile phone is 725।00 euro, but when a came in you shop the price was 800।00 euro। As well as in your suggestion was wrote that set includes the headphones.
Unfortunately after a week the headphones dont work and in display the picture is bad.
When I took the mobile phone and the headphones to the shop, manager did not want to hear anything what i say and he did not wont to refund me my mone or change this broken mobilephone to another।
I would like to refund my money as soon as possible or change this mobile phone to another think at the same price.

I look forward to hearing from you.

Yours faithfully,

ವದಿಂವಸ್ರ್ಫ್

V.Shvaljuk (Mr)